These Terms of Service (these "Terms") are a binding agreement between Channel 1, Inc., a Delaware corporation ("Channel 1," "we," "us"), and the business or organization you represent ("Customer," "you"). You accept these Terms by affirmatively indicating agreement at signup or checkout. Access to and use of the Prism platform at meetprism.com (the "Service") is conditioned on that recorded acceptance.
1. Eligibility and Account Registration
1.1 Business use only. The Service is offered solely for business and professional use. By registering, you represent that you are at least 18 years old, that you are entering into these Terms on behalf of a company or other legal entity or as a sole proprietor for business purposes, and that you have authority to bind that entity. The Service is not offered to consumers for personal, family, or household use.
1.2 Account security. You are responsible for all activity under your account and your users' accounts, for safeguarding credentials, and for promptly notifying us of any unauthorized access.
1.3 Authorized Users and agency use. You may permit your employees, contractors, and agents ("Authorized Users") to use the Service up to the number of seats included in your subscription plan. Agencies and other service providers may use the Service to create Outputs for their clients, but may not resell, sublicense, or provide clients direct access to the Service except as Authorized Users under the agency's account. You are responsible for your Authorized Users' compliance with these Terms and for having authority to process content for each client.
1.4 Certain definitions. "Documentation" means the user guides, help resources, Credit-rate tables, API documentation, and content-usage restrictions that Channel 1 makes available for the Service, as updated from time to time. "Confidential Information" means non-public information disclosed by one party to the other in connection with the Service that is designated confidential or that a reasonable person would understand to be confidential. "Personal Data" has the meaning given in the DPA. "Customer Content," "Customer Data," "Outputs," "Third-Party Content," and "Channel 1 Music" are defined in Section 6.
2. The Service
2.1 Subscription grant. Subject to these Terms and payment of applicable fees, Channel 1 grants you a non-exclusive, non-transferable, non-sublicensable right during your subscription term for your Authorized Users to access and use the Service, including the Prism platform, Prism Actions, and the Intelligent Media Library, in accordance with the Documentation.
2.2 Plans and features. The features, seat counts, Credit allowances, and storage capacity included in each subscription plan are described on our pricing page at https://www.meetprism.com/pricing (the "Pricing Page"), which is incorporated into these Terms. The plan you select at checkout, together with the Pricing Page and these Terms, constitutes your complete subscription agreement.
2.3 Updates. We may update, modify, or enhance the Service from time to time. We will use commercially reasonable efforts to ensure updates do not materially diminish the core functionality of your plan.
2.4 Availability. We will use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted availability, and no service-level credits apply to self-serve plans. Service-level commitments are available under our enterprise agreements.
2.5 Trials and beta features. We may offer a 14-day card-on-file trial or other free or discounted trials. Before a trial begins, checkout will disclose its length, the Credit allowance or other limits, the price and billing frequency that apply after it ends, and how to cancel. Unless you cancel first, the trial converts to the selected paid subscription when the trial ends. We will send a reminder before conversion. Trial usage stops when the trial allowance is exhausted; no overage fees accrue during the trial. Overage billing begins only after conversion to a paid subscription. We may also designate features as beta, preview, or early access ("Beta Features"). Beta Features are provided as-is, may be modified or withdrawn at any time, may carry additional terms disclosed at the point of use, and are excluded from any commitment in these Terms regarding availability or support. Sections 7.2 (no training), 8 (privacy), and 5.2 (transparency and provenance) apply to Beta Features in full.
3. Credits and Usage
3.1 Credits and included usage. Use of certain Service features — including video creation, video analysis, and Prism Actions — is measured in usage units ("Credits") at the rates published on the Pricing Page or displayed in the Service. Your plan includes a monthly Credit allowance as stated on the Pricing Page. Plan Credits reset each month, do not roll over, have no cash value, and are not separately purchased.
3.2 Paid overages. After a paid account uses its monthly Credit allowance, additional usage continues and is billed as overage at the rate disclosed on the Pricing Page, at checkout, and in Settings → Billing. Overage usage is uncapped unless we apply reasonable fraud, security, capacity, or technical controls under Section 3.4. Overage charges are calculated and billed monthly to your payment method on file, including when your base subscription is billed annually. You authorize those charges by continuing to use metered features after the included allowance is exhausted.
3.3 Usage visibility. We provide a dashboard showing Credit consumption, the applicable overage rate, estimated overage charges, and storage usage in reasonable detail. Usage records maintained by the Service control in the event of a discrepancy, subject to correction of manifest error.
3.4 Technical controls. We may impose reasonable technical limits (for example, concurrency, queue priority, API rate limits, or temporary fraud controls) to protect customers and the integrity, security, and availability of the Service. These controls do not create a contractual cap on otherwise authorized paid overage usage.
4. Acceptable Use
4.1 You will use the Service only for your business purposes or to provide services to your clients. You will not, and will not permit any third party to:
- reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or architecture of the Service;
- access the Service to build a competitive product or service, or for competitive benchmarking or analysis;
- sublicense, resell, distribute, or make the Service itself available to any third party, except to Authorized Users as expressly permitted by Section 1.3; agency use to create and deliver Outputs for clients is permitted;
- upload, transmit, or process content that is unlawful, defamatory, infringing, or that you do not have the rights to use;
- use the Service to generate content that impersonates real persons without authorization, or that is deceptive, fraudulent, or intended to mislead as to its origin, including deceptive content concerning elections, voting procedures, or civic processes;
- use the Service to create or process sexually explicit or intimate imagery of any identifiable person without that person's consent, or any content that sexualizes, exploits, or endangers minors;
- create a synthetic performance, voice model, or digital replica of any real person's voice or likeness without the documented consent required by Section 6.10, or use any Channel 1-provided synthetic presenter or voice to impersonate a real person;
- use the Service for unlawful surveillance or tracking of individuals, or for biometric identification of individuals; self-serve Prism does not offer biometric identification or create biometric templates;
- use the Service to harass, threaten, or incite violence against any person or group;
- introduce viruses, malware, or other malicious code, or use the Service to develop or distribute them;
- circumvent usage metering, seat limits, security controls, or content-safety systems; or
- use the Service in violation of applicable law or regulation.
5. Human Review and AI Transparency
5.1 Human review. The Service is designed for human-in-the-loop use. All content generated through the Service is intended to be reviewed, edited, and approved by qualified personnel before publication or distribution. You will maintain editorial review processes sufficient to verify the accuracy, appropriateness, and legal compliance of generated content before it is published, broadcast, or otherwise made available to third parties. You assume sole responsibility for any content published or distributed without such review.
5.2 Assisted editing and provenance. Prism is an assisted editing tool that analyzes and edits Customer Content under user direction. The Service does not automatically publish Outputs; a user must approve scripts and video edits. Standard editing of authentic footage is not represented as wholly AI-generated. Where the Service or a connected provider supplies a machine-readable provenance marking, watermark, or disclosure for a synthetic or materially manipulated element, you will not remove, disable, obscure, or alter it except as permitted by applicable law and the Documentation.
5.3 Your disclosure obligations. You are responsible for determining whether applicable law, platform rules, professional standards, or the context of publication requires disclosure that an Output or an element of it was artificially generated or materially manipulated. This may include synthetic voice generated through a Customer-Directed Third-Party Service. Channel 1 may provide tools or guidance, but you remain responsible for the content, placement, and timing of required disclosures.
6. Your Content and Ownership
6.1 Your content. You retain all right, title, and interest in the text, data, images, audio, video, trademarks, and other materials you upload to or process through the Service ("Customer Content") and in the data generated by your use of the Service ("Customer Data").
6.2 Your outputs. As between you and Channel 1, and to the extent Outputs are protectable by intellectual property rights, you own the video content, media assets, and other outputs generated by your Authorized Users through the Service ("Outputs"), and Channel 1 assigns to you any right, title, and interest it may hold in Outputs — in each case subject to our retained rights in the underlying platform, models, and technology, and to the rights of third parties in Third-Party Content and Channel 1's retained ownership of Channel 1 Music incorporated into Outputs (Sections 6.8–6.9). Channel 1 does not represent or warrant that any Output is protectable by copyright or other intellectual property rights.
6.3 License to us. You grant Channel 1 a limited, non-exclusive license to host, use, process, and display Customer Content solely as necessary to provide and secure the Service. This license ends when your Customer Content is deleted from the Service.
6.4 Your responsibility for inputs. You represent that you have all rights necessary to provide Customer Content for processing through the Service and that Customer Content does not infringe any third party's rights.
6.5 Our technology. Channel 1 retains all right, title, and interest in the Service, including all software, models, algorithms, and any improvements to them, whether or not arising from your use or feedback.
6.6 Feedback. If you give us suggestions or feedback, we may use it without restriction or obligation.
6.7 Publicity. You grant Channel 1 permission to identify your subscribing business by name and logo in customer lists and promotional materials. This permission does not extend to an agency's clients. You may withdraw permission at any time by emailing support@channel1.ai, and we will stop new uses within a reasonable period.
6.8 Source material and third-party licenses. Source material you submit that is owned or licensed by others — including newswire feeds, agency footage, stock media, music, and archival content ("Third-Party Content") — remains subject to the license terms under which you obtained it. You are responsible for ensuring those terms permit the processing you perform through the Service, including automated analysis, AI-assisted transformation, creation of derivative works, and the distribution of resulting Outputs on the platforms and in the territories you choose. Many wire and stock licenses restrict some of these uses. Channel 1 does not review or verify your license terms and is not responsible for use that exceeds them.
6.9 Channel 1 music. The Service may make available music created and owned by Channel 1 ("Channel 1 Music"). Subject to these Terms, Channel 1 grants you a worldwide, commercial, royalty-free, perpetual license to use Channel 1 Music solely as incorporated into Outputs created through Prism, including Outputs exported or published during your subscription. You may not extract or distribute Channel 1 Music as a standalone asset, offer it in a music or stock library, claim ownership of it, or register it or an Output containing it with a content-identification or rights-management system in a manner that asserts exclusive rights or interferes with another authorized user's use. Channel 1 retains ownership of Channel 1 Music.
6.10 Voice and likeness. If you submit or use the voice, image, or likeness of an identifiable individual to create a synthetic performance, voice model, or digital replica, you represent that you have all consents and rights required for that use and will provide reasonable evidence on request. You are responsible for required right-of-publicity, digital-replica, employment, union, platform, and disclosure compliance.
6.11 Customer-Directed Third-Party Services. You may connect your own account or API key for a third-party service, including a synthetic-voice provider (a "Customer-Directed Third-Party Service"). You direct Channel 1 to transmit the content and instructions necessary to operate that connection. Your relationship with that provider is governed by its terms and privacy practices, and you are responsible for the account, credentials, voices, consents, outputs, charges, and disclosures associated with it. Channel 1 will use a connected credential only to provide the requested integration, will apply reasonable safeguards to it, and will cease using it when the connection is removed. Customer-Directed Third-Party Services are not Channel 1 Subprocessors under the DPA merely because you choose to connect them.
7. Service Data and Improvement
7.1 We will not reproduce, republish, or redistribute Customer Content outside the Service. Subject to that restriction, you agree that we may:
- Operational data. Use aggregated, de-identified operational data (processing metrics, error logs, performance and utilization data) to improve the Service, provided it does not contain or reveal Customer Content or Confidential Information; and
- Interaction patterns. Use anonymized patterns of user interactions with generated outputs — including patterns of modifications and editorial adjustments — to improve Service quality, limited to aggregate behavioral patterns that do not reproduce or reveal the substance of Customer Content.
7.2 No training on Customer Content. Channel 1 does not use Customer Content or Outputs to train generalized artificial intelligence or machine learning models. For AI providers Channel 1 selects to provide the Service, Channel 1 uses contractual commitments, account configurations, or service settings designed to prevent such training. This commitment does not govern a Customer-Directed Third-Party Service selected and controlled by you. The improvement uses described in Section 7.1 are limited to aggregated, de-identified data and never include the substance of Customer Content.
8. Privacy and Data Protection
8.1 Our collection and use of personal data is described in our Privacy Policy at https://www.meetprism.com/legal/privacy.
8.2 DPA. To the extent we process personal data on your behalf as a processor, the Channel 1 Data Processing Addendum at https://www.meetprism.com/legal/dpa (the "DPA") is incorporated into these Terms. The DPA includes the Standard Contractual Clauses where applicable. Our current subprocessors are listed at https://www.meetprism.com/legal/subprocessors.
8.3 Security. We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data, and will notify you without undue delay of any data breach affecting your personal data.
9. Fees, Billing, and Renewal
9.1 Fees. You will pay the base subscription fees and usage-based overage charges for your selected plan as displayed at checkout and in Settings → Billing. Base fees are charged in advance for each billing period (monthly or annual, as selected). Overage charges are billed monthly in arrears under Section 3.2. Charges are made to your payment method on file through our third-party payment processor.
9.2 Automatic renewal. Your subscription renews automatically at the end of each billing period at the then-current rate for your plan unless you cancel before the renewal date. You may cancel at any time in your account settings; cancellation takes effect at the end of the current billing period. Amounts already paid are non-refundable except as provided in the Refund & Cancellation Policy at https://www.meetprism.com/legal/refunds, which is incorporated into these Terms, or as required by law.
9.3 Price changes. We may change base plan pricing, Credit consumption rates, or overage rates with at least 30 days' notice. A change to base plan pricing takes effect at your next renewal. A change to a usage or overage rate will not apply before the next renewal unless you affirmatively accept it. The applicable rates are the rates disclosed and recorded at your purchase or most recent renewal.
9.4 Failed payment; suspension. If a payment fails, we may retry it and notify you. We may suspend access if payment remains outstanding 10 days after notice, and may terminate the account after 30 days. During a billing suspension, new processing and new overage accrual stop, but we may preserve access to billing and account-management functions.
9.5 Taxes. Fees are exclusive of taxes. Applicable sales, use, VAT, GST, and similar taxes will be calculated and collected at checkout where required; otherwise you are responsible for them, excluding taxes on our net income.
9.6 Upgrades and downgrades. You may upgrade at any time (prorated for the current period). Downgrades take effect at the next renewal.
10. Term, Suspension, and Termination
10.1 Term. These Terms apply from account creation until your account is terminated. Each subscription runs for the billing period selected and renews per Section 9.2.
10.2 Cancellation, account closure, and data deletion. These are distinct actions:
- Cancellation (Section 9.2) ends auto-renewal; you retain full access until the end of the paid billing period.
- Account closure terminates access immediately and forfeits the remainder of any paid period (no refund except as provided in the Refund & Cancellation Policy). Closure starts the 30-day export window in Section 10.4.
- Data deletion occurs after the export window per Section 10.4 and the DPA, or earlier upon your verified request.
10.3 Suspension and termination by us. We may suspend or terminate your access immediately if you materially breach these Terms (including the Acceptable Use and Human Review sections), if required by law, or to prevent harm to the Service or others. For breaches capable of cure, we will provide notice and a reasonable opportunity to cure where practicable.
10.4 Data export and deletion. For 30 days following termination or expiration, we will make your Customer Content and Outputs available for export in a standard format on request. After that export period, we will delete Customer Content and Personal Data from active systems within the next 30 days, subject to temporary retention in protected backups and any longer retention required by law, an active security investigation, or a dispute. Backup copies are deleted or overwritten in the ordinary course.
10.5 Survival. Sections concerning ownership, payment obligations accrued, confidentiality, disclaimers, indemnification, limitation of liability, dispute resolution, and general terms survive termination.
11. Confidentiality
11.1 Each party will protect the other's non-public information disclosed in connection with the Service with reasonable care, will use it only in connection with the Service, and will not disclose it to third parties except to personnel and advisors under confidentiality obligations. This does not apply to information that is public, independently developed, or rightfully received from others. Customer Data is additionally protected under Sections 6–8.
12. Disclaimers
12.1 AI-assisted content. The Service uses artificial intelligence technologies to assist with analysis and editing, and Outputs may contain generated or transformed elements. We do not warrant that analyses, scripts, edits, or generated elements will be free of errors, inaccuracies, or biases. You are responsible for reviewing and approving all Outputs before publication or distribution, per Section 5.
12.2 EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." CHANNEL 1 DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
13. Indemnification
13.1 By you. You will defend, indemnify, and hold harmless Channel 1 and its officers, directors, employees, and agents from third-party claims arising out of: (a) Customer Content, including any claim that it infringes or misappropriates third-party rights, that your use of Third-Party Content exceeded your license, or that a synthetic performance was created without the consent required by Section 6.10; (b) your publication or distribution of Outputs, including any Output published without the review required by Section 5; or (c) your breach of these Terms or violation of law.
13.2 Possible infringement response. If Channel 1 reasonably believes the Service is or may become subject to an infringement claim, Channel 1 may, at its option: modify or replace affected functionality; obtain the right for continued use; or terminate the affected subscription and refund prepaid base subscription fees for the unused portion of the term. This Section does not create a duty to defend or indemnify Customer.
13.3 Procedures. For a claim subject to your obligations under Section 13.1, Channel 1 will promptly notify you in writing (with delay excusing your obligations only to the extent materially prejudicial), give you control of the defense and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a manner that imposes liability, obligations, or admissions on Channel 1 without Channel 1's prior written consent.
14. Limitation of Liability
14.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHANNEL 1'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO CHANNEL 1 IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
14.2 IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.3 Unreviewed content. Without limiting the foregoing, Channel 1 has no liability for claims arising from your publication, broadcast, or distribution of generated content that was not reviewed and approved in accordance with Section 5.
14.4 The limitations in this Section 14 do not apply to your payment obligations, your indemnification obligations, or either party's fraud or willful misconduct.
15. Dispute Resolution
15.1 Informal resolution first. Before filing a claim, each party agrees to try to resolve the dispute informally by written notice to the other, followed by a good-faith negotiation period of 30 days.
15.2 Courts and venue. Any dispute not resolved under Section 15.1 will be brought exclusively in the state or federal courts located in Los Angeles County, California, and each party consents to personal jurisdiction and venue there. Either party may bring an eligible claim in small claims court, and either party may seek injunctive or other equitable relief for infringement or misuse of intellectual property, Confidential Information, or security credentials.
16. Changes to These Terms
16.1 We may update these Terms from time to time. Non-material changes (clarifications, corrections, terms for new features) take effect on posting. For material changes, we will provide at least 30 days' notice by email or in-product notice, and the changes take effect at your next renewal after the notice period. For material changes that reduce your rights or increase your obligations during a current term, we will request your affirmative acceptance in-product; if you do not accept, your existing Terms continue through the end of your current term, and you may cancel at any time before renewal.
17. General
17.1 Governing law. These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.
17.2 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
17.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
17.4 Export and sanctions. You will comply with applicable export control and sanctions laws and represent that you are not located in an embargoed jurisdiction or on any restricted-party list.
17.5 Copyright complaints. We respond to notices of alleged copyright infringement sent to legal@channel1.ai or to our mailing address below. We may publish a separate DMCA policy and designated-agent details. We do not claim registration of a designated agent with the U.S. Copyright Office unless and until that filing is completed.
17.6 Notices. We may provide notices by email to your account address or in-product. Legal notices to Channel 1 go to: Channel 1, Inc., 8605 Santa Monica Blvd PMB 69591, West Hollywood, CA 90069, Attn: Legal, with a copy to legal@channel1.ai. Billing questions may be sent to billing@channel1.ai, product support requests to support@channel1.ai, and privacy requests to privacy@channel1.ai.
17.7 Entire agreement. These Terms, the Pricing Page, the Refund & Cancellation Policy, the DPA, and any order confirmations constitute the entire agreement regarding the Service and supersede prior agreements on the subject. Our Privacy Policy describes how we handle personal information; it is provided as a notice and is not part of this agreement. If you have a separately signed Master Subscription and Service Agreement with Channel 1, that agreement governs and these Terms do not apply.
17.8 Severability; waiver. If any provision is unenforceable, the rest remain in effect. Failure to enforce a provision is not a waiver.
17.9 Order of precedence. If the documents comprising this agreement conflict, the following controls, each within its subject matter: (a) the DPA, as to processing of Personal Data; (b) your order confirmation and the version of the Pricing Page, Credit consumption rates, and overage rates in effect at your purchase or most recent renewal, as to plan, pricing, allowances, and quantities; (c) the Refund & Cancellation Policy, as to refunds and cancellation mechanics; and (d) otherwise, these Terms. We preserve a versioned snapshot of the applicable commercial terms at each purchase and renewal, available to you on request.